FREQUENTLY ASKED QUESTIONS (FAQ)

 

What are your shipping rate and policies?

We put free shipping rate on orders over IDR 500,000.- and flat tariffs IDR 20,000.- on orders below IDR 500,000.-.

How can I get my orders with faster courrier?

You can contact our team at status@namamaker.com to upgrade your shipping courier to faster one. Extra charges may apply

What is NAMA Warranty Policy?

If our products fails as a defect of materials and craftsmanship, we will give you a free repair, free replacement or free coupon for articles that is discontinued. All shipping from our headquarters will be on us.

How do I check the status of my order or check my tracking number?

You can check your order status by emailing us at status@namamaker.com and checking your tracking number at your account once you received an email about your order is on the way

What is NAMA Order Policy?

Most ready stock orders are shipped within 24 hours in weekdays. We normally do not ship orders on weekend. If there are troubles or problems that will resulted in delay, we will contact you via email.

Domestic orders are shipped for payment under 12:00 PM WIB and orders over 12:00 PM WIB will be shipped the next day. Please note that our team will not update your tracking number real time due to the absence of API Integration from our shipping courier to our web. All order updates are manually input.

Is NAMA Shopping Cart secure?

We use best-in-class third party big E-commerce Shopify for our website. All orders for debit and credit card are processed without our staff knowing the number of your card. So yes, it is very safe

How long does refund takes for NAMA?

We do refunds in 2 weeks. All requirements should be fulfilled including having the bags delivered are returned and received in our headquarter first.

Size Chart
Size Chart

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